NETCAST BPO Services has deployed its own private network, managed internally and secured for only its contact centers use. The primary data center is in Los Angeles at a state of the art colocation facility called US Colo. The network has been optimized for it contact center’s SIP and data requirements with redundant architecture for constant uptime.
NETCAST BPO Services uses industry leader, Five9.com, for its primary contact center platform, providing redundant IVR, queues and agent skills to ensure each and every call is answered.
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