Recording


•Our systems record 100% of the calls and retains for 25 months (can extend if required)
•Calibration sessions
     •Done with team members internally
     •Recommend Client calibrations
•Ability to monitor live calls


BCP


•Full disaster recovery plan in place
•Fully redundant telecom, data network, power infrastructure
•All servers backed up daily
•Desktops are imaged and can be rebuilt in minutes
•Centers have full UPS power backup plus commercial generator on site
•Generator has sufficient fuel reserves to self-manufacture electricity for 7 days.
•Responsive Technical staff in place and trained for any issues 7x24x365

technology

Recording & BCP