Employment Opportunities

Please email your Resume to: accchiring@netcastbpo.com

Title: Outbound Sales Specialist
Department(s): Operational Delivery
Reports to: Performance Development Driver
Assignment: Client Account Assigned


Job summary

Responsible for making outbound calls to customers to sell them a product/service, while always providing excellent customer service. 

Summary of Essential Job Functions

• Identify customer’s needs and guide them through the sales process to make the sale.
• Handle a high volume of customer contacts
• Participate in team meetings to help create a positive work environment
• Support and help create a positive work environment
• Strategize with team to develop new ideas to enhance customer experience and increase conversion and revenue opportunities
• Maintain a positive and professional attitude at all times with customers, clients and internal team members
• Work with all levels of the organization to ensure customer and client satisfaction always working to exceed expectations
• Meet and exceed KPI’s and goals set by Client/s and Management
• Take on additional duties as assigned by management

Minimum Requirements

• Excellent communication skills both conversational and written
• Rapport building skills; able to establish and maintain a positive relationship with customers, clients and team members
• Strong sales skills
• Positive attitude and friendly demeanor
• Passion for helping customers
• High School Diploma or GED
• Preference - Bi-Lingual
• Preference - Two years of sales experience


Abilities required

• Work in an ever changing fast paced environment
• Outstanding communications skills (both oral and written)
• Technical skills – Comfortable  navigating around in standard office applications

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.