​​​​​Title: Call Center Specialist (Agent)                                                                Atlantic City, New Jersey

     Company Overview:

     NETCAST BPO Services is a cutting edge provider of contact center and business process outsourcing services. Offering both domestic and off-           shore solutions for inbound, outbound, email, chat and back office services. 

     NETCAST BPO Services is home to a team of experts in the fields of technology, client management and operational delivery. A wealth of talent             representing over 100+ years experience creating customized software solutions, cost effective contact management, customer service and sales         delivery solutions.

     Position Summary:

     Responsible for handling inbound calls, email and/or chat from customers to assist with various Customer Service needs as defined by client and         ACCC.  Occasional outbound contact may be required with established customers to provide extraordinary service.
     Must always maintain a professional, helpful and friendly demeanor.  

     Summary of essential job functions:

     1. Identify and address customer’s needs
     2. Handle a high volume of customer contact (call/chat/email/etc)
     3. Participate in team meetings
     4. Support and help create a positive work environment
     5. Strategise with team to develop new ideas to enhance customer experience
     6. Maintain a positive and professional attitude at all times with customers, clients and internal team members
     7. Work with all levels of the organization to ensure customer and client satisfaction always working to exceed expectations
     8. Meet and exceed KPI’s and goals set by Client/s and Management
     9. Take on additional duties as assigned by management

     Minimum requirements

     • Excellent communication skills both conversational and written
     • Rapport building skills; able to establish and maintain a positive relationship with customers, clients and team members.
     • Positive attitude and friendly demeanor
     • Passion for helping customers
     • High School Diploma or GED
     • Flexible schedule to include nights and weekends
     • Two years of Customer Service experience
     • General computer knowledge, ability to type 40 WPM
     • Call Center experience preferred but not required.
     • Background Check and Drug Screen required.

     Please email your resume with a brief introduction of yourself to: accchiring@netcastbpo.com